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| Flash Infotech's technical competence
and resource strength, development of packaged products is only a
logical extension to providing turnkey project services. Flash Infotech
has already established itself as a reliable product maker |
| Flash Infotech focuses on delivering
services across every stage of outsourced software product development—from
research and prototyping to support and maintenance. |
| Flash Infotech have created an internal process framework
called Flash Standard Software Process, which is modelled on the Rational
Unified Process. With Flash Standard Software Process, we make accurate
deliveries, on time, each time. It also ensures we unfailingly maintain
and enhance the quality of our technological solutions. |
| The business of software products has its own unique
challenges. The industry is extremely competitive and the time-to-market
cycles for products are very short. Companies have to be very customer-focused
and keep a close watch on changing customer preferences and industry
trends. Internally, there is a constant need to have relevant and
specialized skills, and pressures to keep costs within acceptable
limits. Moreover, companies often have multiple product lines to manage. |
| At Flash Infotech, we have the skills and experience
in the area of Product Development and Maintenance, and have service
offerings, which are targeted at the entire product development life
cycle. Flash Infotech has worked with numerous product companies in
the past, and helped them deliver quality and cost-effective products.
While co-sourcing product development and maintenance, companies operate
within their budgets and also dedicate more effort to their core activities
– such as understanding the needs of their product users, and
coming up with new product ideas to remain competitive. |
| Product Development: Flash Infotech’s
product development methodologies are supported by a stringent quality
framework. Highly usable interfaces and constantly changing requirements
necessitate an iterative methodology. Flash Infotech teams work on
multiple technologies and have extensive experience in product development
and associated processes such as configuration management, release
management, change management, etc. |
| Product Maintenance: Flash Infotech
has extensive experience in providing maintenance services for products.
These include enhancements, incremental releases and second and third
level technical support helpdesks for resolving issues encountered
by users. A robust defect tracking and resolution process and a specialized
testing team support these services. |
| Once the deployment stage is realized, we move to
the next level and offer leading-edge maintenance services. |
Flash Infotech’s Offerings include:
|
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Offshore product maintenance that
includes code and documentation deliverables |
|
Handling change requests through efficient interaction
with multi-site, multi-location teams |
|
Full ownership of the code for large 'live' systems.
Our test teams carry out pre-build,
post-build and regression verification, thus enabling the client
to have no development
teams. |
|
Long-term maintenance engagements that span more
than four years. |
|
Defect tracking and configuration management. |
|
| Product Value-adds: Flash Infotech
has capabilities that provide value through specific or niche skills
which are required for the software product development process. |
| Professional Services: Flash Infotech
partners with Independent Software Vendors to provide professional
services for implementation, integration and custom development of
the products. |
| Product Support: Product support involves
addressing user tickets through a technical support helpdesk and providing
bug fixes to ensure constant availability and performance of the product
for end users |
| Flash Infotech maintains a software
business team that delivers high quality customized contact center
applications, product development, and maintenance services to our
clients. Flash Infotech is in the progress of acquiring quality certificates
to validate its already commercially proven development expertise.
The result is a world class team able to execute in a virtual 24-hour
environment that shortens the development cycle and time to market. |
| Software Products Developed are: |
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CRM Solutions and Provisioning |
|
Business Intelligence Solutions |
|
VOIP Telephony Solutions |
|
HR and Training Solutions |
|
Helpdesk Solutions |
|
QA Solutions |
|
Network Applications Services Management and
Maintenance |
|
Database and Directory Assistance Management
Services |
|
Proprietary Software Development Across Microsoft
Windows, Java and Open Source Platforms and Technologies |
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